![]() ![]() We don't have to pay anyone for reviews about our service, we been trading for 42 years for a reason. Apart from a Email on the Monday following your order on the Saturday asking where the parcel was and we said it be going out today. WE do state on the web site ONCE a parcel has left us its in the hands of the delivery company this you agreed to in the Terms and conditions and did not even bother contacting us about the delivery of your parcel. THIS is nothing to do with us but Royal Mail, Before you say they don't THEY do we send out over 300 small packets a week under 1kg and now and then we do have a few that take a few days longer then they should do sorry we don't run the Royal Mail and is out of our hands. Royal mail do have a habit of NOT carding addresses and holding onto the parcels that don't fit through letter boxes. As your order was a small box under 1kg it was sent with Royal Mail. Your Parcel was sent on Monday and sent 1st CLASS You ordered on Saturday and your parcel was sent out on the Monday, the 1st working day of the week and the 1st working day AFTER you placed the order, mail order is not processed on Saturday or Sundays, and it was there for sent on Monday. We do state 2 - 5 workings days average for parcels to be delivered on our Web site and which you agreed to and your order was delivered within the 2-5 working days WEEKENDS do not count as working day. Sorry I think you are blaming the wrong company, try Royal Mail as 1st class parcels can take up to 10 days to be delivered. Reply from The Home Brew Shop 14 Sept 2011 ![]()
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